My Least Favourite Word

My Least Favourite Word

Before I get started, I want to be clear this post is not aimed at anyone in particular, but if you feel the shoe fits, please do not take it as a personal attack, rather consider it a gentle prompt of something to consider.

Right, there are a lot of words I do not particularly like. Most people that know me know there are certain swear words I do not like to use, and there are other words that just superfluous. But the word which is the subject of this post is, to me, a word which can really set the tone for a conversation, particularly if used in a ‘professional’ setting.

That word, is obviously.

Now you see, in any role in which you are dealing with customers, clients or just general third parties, it is very rare for something to be obvious. If something was obvious, it would not be necessary to discuss it. If someone has contacted you with a problem, to respond with the word ‘obviously’ can make the person feel stupid, when the reality is they have contacted you because you are a professional and they are not. If something was obvious, they would not needed to have contacted you and you would be out of a job.

So please, next time someone comes to you with a query, please check yourself if you are about to use the word obviously. In some cases, it may be fine, but consider if the point is not only obvious to you, but obvious to the other person as well.

Before I go, just a quick one to say sorry for the quietness recently. I got married in July and my life has been a bit of a whirlwind with going back to work, planning the honeymoon and then getting everything at work ready for me being out the office for three weeks.

I have lots planned for the short and medium term, and I am looking forward to sharing it with you.

Matt

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